8kbd1 Privacy Policy
8kbd1 is fully committed to protecting your personal information. This policy explains how we collect, store, and use your data.
Introduction and Purpose
8kbd1 is a secure and reliable online gaming platform operated for users in Bangladesh. Your privacy is our highest priority. This privacy policy ("Policy") explains how 8kbd1 collects, processes, stores, and protects your personal information when you use our website, mobile platform, and related services ("Services").
This policy applies to all registered members of the 8kbd1 platform and to anyone who uses our services. We believe that a trustworthy relationship can be built on a foundation of transparency and honesty. With that goal in mind, we have presented this policy in simple, clear, and easy-to-understand language.
What Information We Collect
Personal Identity Information
We may collect the following information for account registration and verification:
- Full name and date of birth
- Email address
- National ID card or passport details (for KYC verification)
- Residential address
- Mobile number (for verification purposes only)
Financial Information
To ensure secure transactions, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Deposit and withdrawal history
- Transaction date, amount, and reference number
- Balance and bonus information
Gaming Activity Information
To improve service quality, we store:
- Game play history and results
- Bet amounts and strategy-related information
- Bonus usage records
- Session duration and activity
Technical Information
Automatically collected for platform security and performance:
- IP address and device identifier information
- Browser type and operating system
- Cookies and session data
- Login logs and access timestamps
Methods of Data Collection
8kbd1 collects information in several ways, including:
- Direct provision: Information you provide when creating an account, updating your profile, or contacting us.
- Automatic collection: Data collected through technical means while you use our platform, such as cookies, log files, and web beacons.
- Third-party verification: Information received through trusted third parties to complete the KYC process.
- Payment processors: Necessary transaction information when a transaction is completed through bKash, Nagad, Rocket, or Upay.
- Customer support: Information provided when you contact us via live chat or email.
Purpose of Data Use
We use the information we collect only for the following legitimate purposes:
- To create, manage, and complete account verification
- To process transactions and manage financial activities
- To prevent fraud, ensure security, and protect accounts
- To comply with applicable laws and regulations
- To improve and personalize our services
- To inform you about promotional offers and bonuses (if you have given your consent)
- To provide customer service and technical support
- To enforce and support responsible gaming policies
- To resolve disputes and fulfill legal obligations
Data Protection and Security
Technical Security Measures
8kbd1 uses industry-standard technical measures to protect your information. Our platform uses SSL/TLS encryption technology, which keeps all data transmitted between your browser and our servers secure. Sensitive financial information is stored in encrypted databases and only authorized personnel can access it on a limited basis.
Organizational Security Measures
Our staff receive regular training on privacy protection. Access to data is granted on a minimum-necessity basis and logs of all activities are maintained. We have a dedicated team to address any potential security breaches promptly.
In the Event of a Security Breach
If a data breach occurs, we will promptly notify affected users and take all necessary steps to mitigate potential damage. However, as transmitting information over the internet is not entirely risk-free, we advise you to use a strong password and change it regularly.
Cookies and Tracking Technologies
8kbd1 uses cookies and similar technologies to improve our platform's performance and give you a better experience. The types of cookies we use:
- Essential cookies: These are necessary for the platform's core functionality. Without these cookies, it is not possible to complete the login or payment process.
- Functionality cookies: Used to remember your preferences and settings, such as language selection.
- Analytical cookies: Collect statistics to help us understand how our services are being used, which helps us improve service quality.
- Security cookies: Used for fraud detection and account protection.
You can control or disable cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly.
Sharing Information with Third Parties
8kbd1 never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
- Payment processors: Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Identity verification services: Information may be shared with trusted identity verification agencies to complete the KYC process.
- Legal authorities: Information may be provided to fulfill legal obligations, comply with court orders, or respond to lawful requests from law enforcement agencies.
- Service providers: Trusted partners who provide technical or operational services on our behalf and who operate under confidentiality agreements.
Data Retention Period
We retain your information only for as long as necessary. Generally:
- Active account information is retained for as long as the account remains active.
- After an account is closed, certain information may be retained for up to 5 years due to legal and regulatory requirements.
- Transaction records are retained for the period required under financial regulations.
- Technical logs are generally deleted automatically after 90 days.
- When there is no longer a valid purpose for retention, we securely delete or anonymize the information.
Your Rights
Right to Access Information
You can find out at any time what information we hold about you and receive a copy of that information.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Deletion
In certain circumstances you can request that your personal information be deleted, though some information may be required to be retained due to legal obligations.
Right to Object to Processing
You can object to marketing communications or certain types of data processing.
Protection of Minors
8kbd1 is a responsible gaming platform. Our services are for users aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete any information collected. If you believe a minor is using our services, please notify us immediately.
Changes to Policy
8kbd1 may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the services after changes take effect will be considered acceptance of the updated policy. We therefore recommend reviewing this policy regularly.
The "Last Updated" date at the top of this policy always indicates the date of the most recent revision.
Contact and Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
- Response time: Within 30 business days
We take your concerns seriously and strive to resolve them promptly. Your privacy is our highest priority.
Want to know more?
If you have any questions about our privacy policy or the protection of your information, our 24/7 live chat support team is always here for you.